Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Refund Period Eligibility

For purchases made on or after February 1, 2020 and on or before November 16, 2020 the refund period is extended to 1 YEAR from date of purchase.  For purchases made on or after November 17, 2020, refund eligibility is 90 days post purchase.After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.

Is it easy to return or exchange items?

Once your return/exchange is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. For a complete list of commonly asked questions, please have a look at our FAQ.

Requests for exchanges are handled immediately with instant credit. Simply select exchange during the refund process and you'll receive the appropriate prompts for an exchange.

How soon will I get my refund?

Once your items are inspected, you'll get your refund typically within 48 hours. 

What items are returnable?

  • Regular priced items purchased in the last 90 days without discount codes or monogramming. 

What items are non-refundable?

  • All monogrammed, bundled, or sale items marked as final sale.

TKEES Disclaimer:

Kindly note we are able to process returns and exchanges for orders placed on only. If you wish to return or exchange a pair bought with through a retail partner, please contact the retailer from which you purchased the item. 

Items purchased on sale, discount, or that have been monogrammed are not eligible for exchange or refund.

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